Collections Specialist Interview Questions

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Collections Specialist Interview Questions

Collections Specialists need to be patient, professional, and great communicators, There’s a certain level of tough skin required for this role. Often, they’ll be delivering unpleasant news to customers. Look for the candidate who can remain professional and calm at all times. Ask scenario and experience questions to get a sense of the candidate’s ability to be successful in this role.

Here are some fantastic questions we suggest for hiring a Collections Specialist:

• Do you have any customer service experience? Please elaborate.
• Are you comfortable providing customer service over the phone?
• Do you have any experience in a similar role?
• How do you handle stress?
• How would you handle an irate customer?
• What motivates you to do great work?
• What do you think will be the most challenging part of this role?
• Tell me about a time you had to deal with an unhappy customer. What was the situation and what did you do?
• How does this role relate to our corporate brand?
• How would your previous colleagues describe you?
• How do you minimize the risk of errors in your work?
• Why should we hire you?