Front Office Manager Job Description

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Front Office Manager Introduction:

Are you looking for an exciting new challenge in a great workplace? Do you have a positive attitude and friendly personality? Would your friends describe you as 'super organized' and 'always on the ball'? We’re currently seeking a Front Office Manager to join our ________ team. This is an excellent opportunity for someone that is energized by teamwork, multitasking, and keeping things organized. We’ll rely on you to help us maintain a productive and fun administrative team and office.

Front Office Manager Responsibilties:

This position reports to the ______________. Responsibilities may include the following:

• Answering telephone, taking messages, and responding to any inquiries
• Greeting clients cheerfully and professionally and going out of your way to be helpful
• Managing calendars, meeting rooms, and appointments
• Ordering and maintaining office supplies
• Assisting with paperwork, bookkeeping, and payroll as needed
• Leading team of office assistants and providing performance reviews, guidance, and training as needed
• Working closely with HR to handle any conflict resolution situations within administrative team
• Assisting with hiring for administrative team (if/when needed)
• Managing mailroom and mail activities
• Coordinating with security personnel and informing them of any concerns, changes to protocols, special meetings or events
• Communicating feedback or concerns to our office cleaners to help us maintain a pristine environment
• Other duties as needed

Front Office Manager Qualifications:

• Six months or more working in a busy office or relevant education
• High school diploma or GED equivalent
• Strong interpersonal skills
• Experience managing others considered a definite asset
• Ability to multitask
• Teamwork is necessary for this role

Front Office Manager Core Skills:

• Flexiblity
• Leadership
• Reliability
• Telephone etiquette
• Customer service skills
• Basic computer skills including use of Calendar tools, email, and Microsoft Office/G-Suite products
• Organization and time management
• Attention to detail
• Teamwork
• Conflict resolution
• Friendly, upbeat personality

Alongside Pro-Tip:

Front Office Managers have a variety of responsibilities which typically depend on the size and structure of an organization. For example, some Front Office Managers lead a team of office assistants, while others are more focused on admin tasks, greeting clients, and keeping the office clean. Adjust this helpful template to list responsibilities and qualifications that meet your company’s needs.