Server Interview Questions

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Server Interview Questions

Hiring a Server? Look for the candidate who will provide friendly and timely service to your customers. A positive attitude is crucial for this role. The ideal candidate is someone who puts great pride in their work and does their part to ensure service is timely. From time to time, they’ll have to deal with demanding customers. Ask questions about their customer service skills as well as how they communicate in difficult situations.

Here are some fantastic questions we suggest for hiring a Server:

• Describe the best customer service you ever experienced. What made it great? How do you try to apply this experience to your work?
• How would you describe the personality of our establishment, menu, and service?
• Who is our ideal customer, in your opinion?
• What do you do when you realize you did not receive a tip from a customer?
• Have you ever been to our establishment before? How would you describe your overall experience? Anything you would change?
• Imagine you just finished your ideal shift. How did it go? Why was it so great?
• Do you have experience working on a team? What have you learned about yourself?
• Why is teamwork essential for serving staff?
• Are you comfortable working on your feet? Carrying serving plates?
• What will you do in this role to bring customers back?
• It’s a busy shift and service is backed up. Customers are becoming impatient, and several are rude with you. How do you respond?
• When should you ask customers for ID?